HP Officejet Pro 6968- Scan And Fax Issue

Common issues such as scanning and faxing occur due to improper handling of HP Officejet pro 6968 printers. Due to this issue printer cannot scan the document and send or receive the faxing email. This may be due to some of the connection errors or maybe setting errors. The errors are notified onto the control panel that this process is failed. Sometimes it may work but give blank output; this also shows that there is a problem with it.

Scanning Problem

Here the Officejet pro 6968 printer fails in doing scanning process. This occurs due to no proper service, no proper cable connection or power supply, no proper network etc. Scanning failure message will be indicated on behalf of failure. This can be easily rectified by following some procedures. You can use Hp scan doctor to fix this problem. Check the status now and then to get good quality scanned a document.

How to troubleshoot the scanning problem?

Here are some of the steps that you can follow to fix scanning problem.

Step 1: First reset the 123 hp officejet pro 6968 printer manually by unplugging and plugging it into its respective spot. Ensure that the 123.hp.com/ojpro6968 printer is in off condition.

Step 2: Now check for the proper flow of power via external cable to the printer and from computer to the printer. And also check for the network connections

Step 3: Run print and scan doctor

  • Download HP Print and Scan Doctor to resolve this scanning problem.
  • After this above software installation click start to the welcome screen
  • Ensure your printer is on and listed, if not click my product is not listed, and then click Retry.
  • Now to the listed list click your printer and touch next.
  • Then click fix scanning

Step 4: Fixing Scanning issues:

  • On to the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
  • Then Click Start onto the Welcome screen.
  • Choose your printer, and then click Next. So that the Finding and Fixing Problems screen gets displayed. And then click Fix Scanning.
  • HP Print and Scan Doctor results screen will get displayed. View the list of results carefully.
  • If you see white checkmarks, then it is a success. Click Test Scan or click Skip.
  • If you see a white wrench, Print and Scan Doctor found an issue and you must repair it. Click Test Scan or click Skip.
  • If you see yellow exclamation points, then the test failed and requires some user action, but the step was skipped. Click Test
  • Scan or click Skip.
  • If you see a red X, follow the on-screen instructions to resolve the issue.

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Faxing Problem

This problem denotes that the HP Officejet Pro 6968 printer fails in faxing. Here too error message occurs for its failure. Some of the issues are

  • Faxes cannot be received but they can be sent
  • Faxes cannot be sent but can be received
  • Faxes fail intermittently or with only one fax number

These issues can be fixed by following proper fixing steps. These are common issues which every printer faces.

How to troubleshoot the fax problem?

Step 1: First freshly reset the HP Officejet Pro 6968 printers manually by unplugging and plugging it into its respective spot. Make sure that the printer is in off condition. Then work on the plug setting work

Step 2: Then check for the continuous power supply via external cables from oj pro 6968 printer to the power supply and from computer to the printer. And also check for the network connections or Wi-Fi.

Step 3: Install print and scan doctor

  • Download 123 HP Print and Scan Doctor to resolve this faxing problem.
  • After this above software installation click start to the welcome screen
  • Ensure your printer is on and listed, if not click my product is not listed, and then click Retry.

Now to the listed list click your 123.hp.com/ojpro6968 Printer and touch next.Then click fix faxing

Step 4: Fixing faxing issues:

  • On to the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
  • Then Click Start onto the Welcome screen. Choose your printer, and then click Next. So that the Finding and Fixing Problems screen gets displayed.
  • And then click Fix Faxing.
  • HP Print and Scan Doctor results screen will get displayed. View the list of results carefully.
  • If you see white checkmarks, then it is a success. Click Test Fax or click Skip.
  • If you see a white wrench, Print and Scan Doctor found an issue and you must repair it. Click Test fax or click Skip.

Step 5: If still, this issues error shows then either install and reinstall the software or else give for service. If needed replace the machine with new HP product

Disclaimer

123-hp-com-ojpro6968.us is an independent service provider of tech support for third-party products. Any use of third party trademarks, brand names, product, and services is only for reference and to furnish information. If your product is covered by warranty, the support service may be available for free from the manufacturer. We disclaim any ownership in, right to, affiliation with, or endorsement by unless stated. Users are advised to review our policies before using our Web site.The Printer Driver for HP Officejet Pro 6968 can also be downloaded from 123.hp.com/ojpro6968.